Compliance & Standards

Last updated: October 7th, 2025

Language Access

We can coordinate translation/interpretation upon request and provide plain-language notice templates to improve comprehension for landlords and residents.

Data Security & Privacy

We do not sell or share customer information to any third party.

We apply reasonable controls appropriate to the nature of the data we handle on behalf of Housing Authorities/City programs and website users:

  • Access control & least privilege for staff and vendors.
  • Encryption in transit, secure configurations, and vulnerability remediation.
  • Vendor management with contracts requiring confidentiality and purpose-limited processing.
  • Logging & audit trails for inspection administration, appeals/QC, and communications.
  • Retention & disposal aligned to client policy and legal requirements. For rights available to California residents, see our Privacy Policy. (California's CCPA/CPRA provides rights to know, delete, correct, and opt-out of sale/sharing, among others.)

Records & Documentation

We maintain documentation necessary to support inspection administration, scheduling, landlord/resident support, and appeals/QC workflows, and we provide reports required by our client contracts.

Contact & Escalation

  • Compliance questions: info@outsourceitinc.com
  • Accessibility/accommodations: info@outsourceitinc.com
  • Privacy requests: info@outsourceitinc.com

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