We address your most pressing questions about outsourcing.
We work with Housing Authorities and municipal rental-inspection programs supporting NSPIRE/HQS and local ordinance inspections. We coordinate with landlords and residents, but contracts are with agencies, not individual property owners.
We align workflows to NSPIRE and HQS requirements and adapt to city rental-inspection ordinances. We document SOPs so your policies are applied consistently across notices, scheduling, results entry, and re-inspections.
Intake, appointment scheduling & reminders, automated notices, results entry & file updates, re-inspection coordination, communication logs, and issue escalation—customized to your software and policies.
Yes. We adopt your calendars, case-management, and communication tools (email/SMS/phone). We'll document light integrations and permissions so your IT team stays in control.
After a 15-minute scope call, we can typically begin onboarding within 1–3 weeks once access, points of contact, and service areas are confirmed.
Clear prep checklists, multi-channel reminders (SMS/email/phone), cut-off windows, and route clustering to tighten arrival windows. We flag repeat no-access and failure patterns for corrective action.
Status updates, notice explanations, rebooking, prep checklists, and general questions. We log every touchpoint, escalate edge cases, and mirror your voice/policies.
Yes. We coordinate translation/interpretation and handle reasonable accommodation requests in line with your policy. See our Compliance & Standards and Accessibility Statement for the request process.
We cover the entire United States. We proudly serve customers nationwide and in California particularly the areas of Hayward & the East Bay including Castro Valley, San Lorenzo, San Leandro, Union City, Fremont, Newark, Dublin, Pleasanton, and Livermore.
Weekly dashboards/exports: completion rate, fail/no-show trends, time-to-reinspect, backlog exposure, route/drive-time metrics, geography (by zip/tract), and communication outcomes—plus agency-specific metrics.
Role-based access/least-privilege, encryption in transit, vendor NDAs, audit trails, and retention/disposal aligned to your policy. We don't sell personal information or use cross-context ads; see our Privacy Policy for California rights.
No. We provide managed inspection-administration services—a documented, outcomes-based operation you can scale without adding headcount.
Yes. We standardize documentation, verify photo/notes quality, manage re-inspection scheduling, and maintain audit-ready decision logs. Trend reports surface training or policy gaps.
Yes. Our Compliance Advisory provides SOPs, notice language to match your local policies and legal guidance.
A primary contact, service areas, inspection volumes, program standards (NSPIRE/HQS/local), system access, notice templates, and escalation rules. We'll provide a short onboarding checklist.
Only to coordinate inspections (reminders, status updates, rebooking) and to meet program requirements. We do not use them for marketing or unrelated purposes.
Standard business hours in Pacific Time, with options for extended coverage during high-volume periods or ordinance deadlines.
Yes we serve many clients nationwide.
Click "Request a Scope & Quote." We'll align to your volumes, standards (NSPIRE/HQS/local), service mix (Admin, Scheduling, Support Desk, Appeals/QC, Reporting), and any procurement requirements.