Privacy Policy

Last updated: October 7th, 2025

Applies to: visitors to our site and people who interact with us through forms, phone, email or SMS messaging. For client program data we handle on behalf of a Housing Authority/City, we act as a service provider/contractor under California law.

Quick "Notice at Collection"

We do not sell or share customer information to any third party.

  • Categories we collect: Identifiers (name, email, phone, address, or SMS messaging), professional info (organization, role), communication content (calls/emails/forms/SMS messaging), device/usage data (IP address, pages viewed, timestamps), and—only if provided by you or our client—housing-program details needed to schedule/coordinate inspections (property address, appointment preferences, access notes).
  • Why we collect it: to respond to inquiries, schedule and coordinate inspections, send reminders/notices, provide landlord/resident support, deliver services to our government clients, maintain security, improve the site, SMS messaging, and comply with law.
  • Do we sell or "share" data for cross-context advertising? No. We do not sell or share customer information to any third party. If this changes, we'll add a "Do Not Sell or Share My Personal Information" link.
  • Retention: We keep personal information for as long as needed to provide services, meet legal/contractual obligations, resolve disputes, and maintain business records, then securely delete or de-identify it.

What we collect & sources

  • You provide it: contact forms, emails, phone calls, meeting notes, documents you upload/send, or SMS messaging.
  • Clients provide it (Service Provider role): Housing Authorities/City programs may give us limited personal information about landlords, residents, or properties so we can schedule inspections, send notices, support appeals/QC, or send/interact via SMS messaging.
  • Automatic collection: IP address, device type, pages visited, and similar usage data via cookies or analytics. We do not use cross-context behavioral advertising cookies.
  • Sensitive personal information: We do not seek SSNs or financial account numbers. If a client supplies sensitive data for program reasons, we handle it only to perform contracted services and do not use it for other purposes.

How we use information

Respond to inquiries, schedule and coordinate inspections, send reminders/notices, document outcomes, provide support to landlords/residents, prepare reports for clients, operate and secure our website, SMS messaging, and comply with law.

Disclosures to others

We do not sell or share customer information to any third party.

  • Service providers: hosting, email/SMS, analytics, security, and similar vendors under contract.
  • Government clients: we share program-related communication and results with the Housing Authority/City that engaged us.
  • Legal/safety: to comply with law, enforce terms, or protect rights, property, or safety. We do not sell personal information, and we do not "share" for cross-context advertising as those terms are used in California law.

Your privacy rights (California)

  • Know/Access what we collected and to whom it was disclosed.
  • Delete personal information (subject to legal exceptions).
  • Correct inaccurate information.
  • Opt-out of sale or sharing (not currently applicable here).
  • Limit use of sensitive personal information (we only use SPI to provide services).
  • Non-discrimination for exercising your rights.

How to submit a request: Email info@outsourceitinc.com with "California Privacy Request" and tell us which right you want to exercise. We'll verify your identity (and, if you're an authorized agent, your authority) and respond within the statutory timeframe. If we processed your data solely as a service provider for a Housing Authority/City, we may direct you to submit the request to that agency.

Cookies & analytics

We use strictly-necessary and basic analytics cookies to understand site performance. You can control cookies through your browser settings.

Data security

We apply reasonable administrative, technical, and physical safeguards appropriate to the nature of the data we handle (access controls/least-privilege, encryption in transit, vendor due diligence, and incident response). No system is 100% secure, but we work to prevent, detect, and respond to issues promptly.

Children's information

Our site and services are not directed to children under 13; we do not knowingly collect personal information from them.

International users

We operate in the United States. If you access the site from outside the U.S., you consent to transferring your data to the U.S.

Changes to this policy

We may update this policy. The "Last updated" date reflects the latest version.

Contact

Questions or privacy requests: info@outsourceitinc.com • Outsourceit Inc. 25954 Eden Landing Rd Hayward, CA 94545

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